Right of Withdrawal for Consumers
(A consumer is any natural person acting for purposes that are predominantly outside their trade, business, or professional activity.)
Information on Withdrawal
Right of Withdrawal
You have the right to withdraw from this agreement within 14 days without giving any reason.
The withdrawal period is 14 days from the date:
- On which you, or a third party designated by you who is not the carrier, takes possession of the goods, provided you have ordered one or more goods in a single order and they are delivered uniformly or have been delivered uniformly;
- On which you, or a third party designated by you who is not the carrier, takes possession of the last good, provided you have ordered one or more goods in a single order and they are delivered uniformly or have been delivered uniformly.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement. You can do this by email at info@[YOUR SHOP]. You may use the attached model withdrawal form, but it is not mandatory.
To comply with the withdrawal period, it is sufficient for you to send your notice of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this agreement, we will reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), immediately and no later than 14 days from the day we receive the notice of your withdrawal. We will use the same payment method that you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the returned goods or until you have provided proof that you have sent the goods back, whichever comes first.
You must return the goods without undue delay and in any event no later than 14 days from the date on which you inform us of the withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling them other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusions and Expiry
The right of withdrawal does not apply to contracts:
- For the supply of goods that are not prefabricated and are produced based on your individual choice or decision, or are clearly tailored to your personal needs;
- For the supply of goods that may deteriorate or expire rapidly;
- For the supply of alcoholic beverages, the price of which was agreed upon in the contract, and which can only be delivered 30 days after the conclusion of the contract, and the value of which depends on fluctuations in the market which the entrepreneur cannot control;
- For the supply of newspapers, periodicals, or magazines, except for subscriptions.
The right of withdrawal expires early in contracts:
- For the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons if the seal was removed after delivery;
- For the supply of goods if these have been mixed inseparably with other goods after delivery due to their nature;
- For the supply of audio or video recordings and computer software in a sealed package if the seal was removed after delivery.
Example of a Cancellation Form
Please contact us at the following email address before sending the goods back to us: info@[YOUR SHOP]
The return address on our packages is not our returns address. Upon request, you will receive our returns address via email.
If you wish to cancel the contract, please fill out this form and send it by email to:
I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ():
Ordered on () ____________ / received on () __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if sent on paper)
Date (*) Delete as appropriate.